CU Personality // Lacie Edgars @ i-lov-iT Market
The i-lov-iT Market sits smack-dab in the middle of the Tivoli Student Union and serves as a quick stop-and-shop convenience store for students on the run. While many customer service exchanges are rushed and often forgettable, Lacie Edgars has rarely had such a plain interaction.
Edgars, a junior CU Denver psychology student, works at the cashwrap counter of the i-lov-iT Market and aims to make every exchange a one-of-a-kind experience. “I started working here almost two years ago, at the beginning of my sophomore year,” Edgars said. “I get to have crazy interesting conversations with people. Because students from every school on campus can come in, I get to meet a lot of strangers and I try to make the most of every conversation.”
Sometimes, she even gets to offer life-changing advice. “One time, someone came in who needed me to lend an ear to him,” Edgars said. “He came back in the next day and told me he broke up with his girlfriend after talking to me because he realized, after being treated kindly by a stranger, that she wasn’t treating him right at all, and he thanked me for showing him that.”
Though many people pass in and out of the store without time to spare for fun and games, Edgar always has an activity on hand for those willing to strike up a conversation. “I don’t wear a name tag, so people are always curious about my name,” Edgars said. “I offer to play a game for them to find out. The rules are these: they can’t ask any of my coworkers or people who already guessed correctly, and once they know, they can’t tell anyone else. Then, I give them hints: the first letter is somewhere in the middle of the alphabet and it breaks a grammar rule. If they can’t guess it after that, I give them the choice to forfeit and buy me something for the answer. I’ve gotten Starbucks out of it three times!”
Now that people will know her name after reading, however, Edgars is searching for new games to play with customers. “I play music while I’m working, so I’m thinking about having customers play ‘The Singing Bee’ with me,” Edgars said. “When you pause the song they have to keep singing, and if they get the lyrics right, they win.”
Edgars’ skills in psychology have made it a blast to interact with people on campus, but she has different plans for how she wants to use her degree in the future. “I want to get my master’s in counseling, but then I want to go into neurofeedback,” Edgars said. “Instead of using prescription medication to treat illnesses, a reward system is used to change brain activity.”
When prompted as to what interested her in this field, Edgars explained that her mother works in neurofeedback, and that her own health inspired her as well. “I was born without a sense of smell, and some research has shown that neurofeedback therapy can help improve that condition,” Edgars explained. “So far, the treatment is only approved for depression and epilepsy, though, so I want to expand research in that field. I figure if it can help me, it can help someone else who needs it, too—and I want to be a part of that.”